Privacy Policy
Shinning Star Services Pty Ltd trading as Shinning Star Support Services values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and store personal information about individuals who associate with us, in alignment with Privacy Act 1988 (Cth). The use of “We”, “Shinning Star Support Services”, and “Us” refers to Shinning Star Services Pty Ltd.
Purpose of personal information
We use personal information to manage and provide our services in the most effective manner.
Whose personal information do we collect
We collect personal information of individuals who are connected to our organisation. This includes the participants whom we support and provide services to, our employees, job, and other service providers who help us function as a company.
Type of personal information
The types of personal information we collect may include your name, date of birth, gender, contact information, credit/debit card information, health information and other information about you that may help us provide you with our services.
Collection of your personal information
We collect your personal information by different means, depending on the purpose of collecting the same.
This includes but is not limited to,
- Collecting it directly via the contact form on our website,
- Collecting it either in person, on phone, or by email,
- Collecting through referral/feedback form, and other associated documents
- And through other service providers if you have authorised us to do so.
Protection of your personal information
Shinning Star Services Pty Ltd takes reasonable steps to protect your personal information and does not share the information with third parties or any external organisation unless it is for the betterment of the individuals engaging with us for our services.
If we engage any external third party service providers, we ensure that they access your personal information in accordance with our privacy policy.
Cookies on the website
Our website uses cookies primarily to enhance your user experience, and track site visits. It is your discretion to allow cookies or not, however, if you choose to decline cookies you may not be able to get the best user experience on this website.
Data of job applicants
If you are applying for a job at Shinning Star Services Pty Ltd, we may collect your personal information which includes:
- Employment history
- References
- Residency status
- Qualifications and other necessary information that helps us in the recruitment process.
By applying for a job at Shinning Star Support Services, you agree to sharing your personal information in accordance with the privacy policy.
Collection of sensitive personal information
We may collect your sensitive personal information including your health information to enable us to provide your better support and services.
Why we collect, store, and use your personal information
The reason why we collect, store and use your personal information is to provide you with necessary assistance if you choose to use our services, to facilitate your employment with us, or to liaise with you to work in synergy depending on the terms and conditions of our association.
We do not share your personal information with any third party unless required to do so by law.
Sharing of your personal information
We will only share your personal information to ensure that you are provided with the best support services by us.
In order to provide our services, we may need to disclose your personal and sensitive information to external service providers including:
- External service providers including specialists or healthcare providers with your due consent
- Our team and staff who will be contacting you to provide you with the services
- Third party contractors who may perform services on our behalf
Securing your personal information
Shinning Star Support Services will take all reasonable steps to protect your personal information from unauthorised access, misuse, and disclosure. We store the information on a secured database which is only accessed by authorised personnel.
Accessing your personal information
We make sure that your personal information stored with us are up to date and accurate.
You are free to update or access your personal information by emailing our privacy service coordinator on info@shinningstarsupport.com.au
However, in some instances we may not be able to provide you with access to your information. This may include:
- The access is denied by the court of law
- The access would have an unreasonable impact on the privacy of other individuals
- It may be a risk to health and safety of any individual
Data breach policy
If there has been a suspected or actual data breach we will follow the below procedure:
- investigating any reported data security breaches;
- making the required report of a data breach to the relevant regulatory authority if applicable
- notifying the affected individuals if a data breach is a serious risk as required by law.
Updates to the privacy policy
We may update our privacy policy at regular intervals. It is your responsibility to go through any updates in the privacy policy. By browsing through our website, you are agreeing to the most recent privacy policy as mentioned on our website.
Concerns with our privacy policy
Please feel free to contact our privacy policy coordination on info@shinningstarsupport.com.au if you have any concerns with our privacy policy.